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Information for the guests

Hotel guide from A to Z

Dear guests, it is our pleasure to welcome you here.

With this list we would like to provide you with comprehensive information about our hotel and our services.



International adaptor are available at the reception.


Please ask at the reception if you need hypoallergenic bed linen or if you have food allergies.


They are allowed with a daily supplement of CHF 30.-
(not allowed in Bungalows Sara Lago).
Please note that dogs are not allowed in the 'La Perla' restaurant but only in the historical restaurant hall.


Sitting on our beautiful terrace overlooking the lake or also on the boat Sassalbo (max. 40 people). More info here.


A luggage trolley is available for you.
Feel free to ask at the reception for any help needed.


Discover the artworks by Swiss artists exhibited in the hotel.



On request, with a few days' notice, we can arrange a babysitter for you.
Please enquire about costs at reception.

Baby food

If you need food or baby products, please do not hesitate to contact the reception, we will do our best to provide them.

Baby cot

We provide you a baby cot (free of charge).


Banca Popolare di Sondrio (SUISSE)
Str. S. Bartolomeo, 7742 Poschiavo
058 855 36 50

Graub├╝ndner Kantonalbank
Via da Mez 30A, Poschiavo
+41 81 839 12 12

Banca Raiffeisen
Via da Spultri 20 Poschiavo
+41 81 839 10 10


Daily open from 05.30 p.m.


You find them inside the wardrobe in your room.

Beach towels

To be requested at reception.

Bed linen

On request, we change bed linen every day free of charge.
If you need this service, please contact reception.


Our 4 bicycles are available free of charge.
To reserve them, please contact reception.


There is an extra blanket in the wardrobe.
On request, we bring you an additional blanket to your room.

Boccia court

Is available free of charge for our hotel guests.
Bocce balls are available at reception.
For reservations, please contact reception.


Served from 07:00 to 10:30 a.m.
Self-service buffet and hot dishes served on request.

Breakfast in the room

To be requested at reception.


At the reception desk you will receive information about updated timetables.


Check in

From 02:00 p.m.


We kindly ask you to vacate your room by 11 a.m. and return your room key to the reception.
You are welcome to deposit your luggage at reception.
If you wish to check out after 11.00 a.m. (with a surcharge), please contact the reception.

Charging cables for mobile phone

If you do not have a charging cable with you, you can charge your phone at our reception desk.

Charging station for electric cars

A charging station for electric cars is located 50 meters from the hotel.


Please enquire at reception.


Cigars can be purchased at the bar.

Credit Cards

The following cards are accepted: EC, Visa, Postcard and Mastercard (no American Express).



On the departure day the room is available until 11 a.m.
If you need to keep the room for longer, please contact the reception.


Served from 06:30 to 09:00 p.m.
We suggest you to reserve a table at reception.

Do not disturb

Don't want to be disturbed? Hang the appropriate card on the room door.
Also if you do not want your room to be cleaned.


The addresses and telephone numbers of local doctors and dentists are available at reception.



Dial 100 Reception or +41 78 262 50 80 (night auditor).
Police 117
Fire Brigade 118
Ambulance 144

Emergency exits and escape routes

Follow the instructions according to the plans posted on your room door.

Envelopes / Paper

You can request them at reception.

Environment protection

Refillable ECO soap dispensers, changing towels only on request, a low-package breakfast buffet, separate waste collection, compostable coffee capsules and much more have become a habit for us.
If you want, you can make your contribution: change the towel only if necessary, use the waste bin in your room for paper waste and the one in the bathroom for everything else (put your empty bottles next to the waste bin).
The environment and we say THANK YOU.


Our region offers many excursion possibilities.
Whether hiking, wine tasting, boat trips or guided tours, you will find suitable brochures at our reception.
Of course, we will be happy to suggest you the most attractive things to do.

Express Check Out

If you leave before 8 a.m., we recommend that you check out the evening before your departure (before 9 p.m.).


First Aid

Please contact the reception (nr. 100).


You can order bouquets of flowers for any occasion at reception.



The receptionist will be pleased to help you out.

Gift vouchers

At reception you can book and purchase one of our gift vouchers valid for the restaurant and a hotel stay.

Guest All Inclusive Card

If you stay at least 2 nights, you will receive the Valposchiavo All Inclusive Guest Card, which offers you many advantages.
(Free services - Transport - Culture and relaxation - Sport and nature)
For further information please contact the reception.



Our receptionist will be happy to organize an appointment for you.


If you need more hangers, please contact reception.

Hygiene Articles

Have you forgotten something? We will be happy to provide you with some items such as a toothbrush, toothpaste, deodorant, shaving foam or razor (items subject to a charge).
Please contact the reception.



The reception staff can provide you with information about the area, leisure activities, bus and train connections and much more.


We offer all our guests a free use of Wi-Fi connection during their stay.
Password: hotelleprese

Ironing service

We are happy to take care of the ironing of your laundry (price list in the wardrobe).
Please contact reception and arrange a time for the preferred return time.


Laundry service

We wash and iron your laundry. Please inform reception for collecting your laundry. The price list can be found in the wardrobe.

Lost property

If you have lost or forgotten something during your stay at the hotel, please inform the reception.
We will be happy to send you your belongings by post.

Luggage service

If you need help with your luggage, our staff will be happy to assist you.
Dial Nr. 100.

Luggage storage

We will store your luggage after check-out.
Please contact the reception staff.



We will be happy to organize an appointment for you with our masseuse.
Please contact the reception one day in advance.


Due to the current unstable situation caused by Covid, minibar service cannot be guaranteed.
Room service is available on request directly at the bar.
Please contact reception on 100.



Some newspapers are available free of charge at reception.


Packed Lunch

We will gladly prepare a packed lunch for you for the excursion, for the return journey or simply to have a snack during your lunch break.
We kindly ask you to reserve it in advance at reception.


The hotel's private car park is available to our guests free of charge.

Petrol station

The nearest petrol station is Garage Rossi, located in Li Curt (2.5 km from the hotel).


Drogheria Farmacia Bernina
Via da Mez 22, Poschiavo
+41 81 844 02 51


Possibility of making photocopies at reception.


Available free of charge from 10 a.m. to 5 p.m.


Additional pillows are of course available.
We also offer memory foam pillows.
Please contact reception.


You can leave your post to be sent to the reception; we will gladly take care of it.
Your incoming private post can be collected at reception.


You can find them at the reception, as well as stamps.


You can print documents at reception.
Please send the documents by mail to: info@hotel-le-prese.swiss.


Unfortunately, they happen everywhere. If we become aware of them in time, we will try to do our best to solve them. We are quite flexible.



Radio channels are integrated into the TV channels.

Reading room

Books are available to be borrowed.


Open from 08:00 a.m. to 09:00 p.m.


Lunch: 12.00 p.m. to 2 p.m.
Snacks: 2 p.m. to 6 p.m.
Dinner: 6.30 p.m. to 9 p.m.

Room service

Drinks 07.30 a.m. - 11.00 p.m.
Food from 07.30 a.m. to 11.00 p.m.
Ask at reception what we can offer you.

Rowing boats

3 rowing boats are available free of charge.
For bookings please contact the reception.




You can find it in the room wardrobe.
The safe key is available at the reception.

Secretarial service

Our reception is happy to help you if you need to print or photocopy documents.


We will be happy to give you some information at reception about the possibilities of organizing seminars or meetings.
It is possible to hire a beamer and a flipchart is free of charge available.

Sewing kit

On request, we can provide you with a sewing set.
Please contact the reception staff.


Can be found in the wardrobe.


A shoe polish cloth can be found in the wardrobe in your room.
You can request other shoe-shine products at reception.

Shoeshine machine

It is located directly at the lift exit, next to the reception.

Shoeshine service

Please leave your shoes at reception two hours in advance (extra service fee).

Shower stool

We are happy to provide you with a shower stool if requested.


Can be found in the wardrobe.


We are a non-smoking hotel. All our rooms are non-smoking.


The wellness area includes a sauna, Turkish bath and relax zone.
Open daily from 03:00 p.m. to 08:00 p.m.
Bathrobes and towels are available.
For reservations, please contact the reception.


You can request them, as well as postcards at reception.

Sun beds and sun umbrellas

Are available in the garden.



Please order a taxi at reception at least one hour before your desired departure time.

Tea and coffee station in the room

Free of charge.


You can use a mobile hotel telephone in your room for external calls.
For this, please contact the reception staff.


On demand, we can change towels every day. Please leave used towels on the bathroom floor if you want to have new ones.

Train /Bus

You will receive up-to-date information and timetable at our reception.

Trekking map

We will be happy to provide you with a complimentary hiking map.
You can get it at reception.

TV channels

You will find a list of all the channels in your room.



Available at reception.


Wake-up service

Please inform reception.

Walking sticks

If you have forgotten your walking sticks at home, you can borrow them at reception.

Washing area for car and bicycle

Please contact the reception.


Wi-Fi is available free of charge anywhere in the hotel.
The access code is hotelleprese.


Yoga mats

Yoga by the lake?
You can borrow yoga mats at reception.


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